Frequently Asked Questions

Many people feel unsure about reaching out, and that's completely okay. You don't need to have everything figured out before taking the first step.

That's why Oria Collective offers a complimentary consultation. It's an opportunity to ask questions, share a little about what brings you here, and get a sense of whether our approach feels like the right fit.

If you decide to move forward, you can book your complimentary consultation online through our secure booking system. From there, we'll connect, answer any questions you have, and discuss what the next steps might look like.

Oria Collective supports teens, adults, couples, families, and parents through thoughtful, evidence-informed therapy.

People come to therapy for many different reasons—from anxiety, stress, and relationship challenges to parenting concerns, life transitions, grief, or simply the feeling that something isn't quite right. Whatever brings you here, therapy begins by understanding your unique experiences and working together toward meaningful, lasting change.

Yes. Oria Collective offers a complimentary 15-minute consultation to help you decide whether therapy feels like the right fit.

It's an opportunity to ask questions, share a little about what brings you here, and learn more about how we work. There is no obligation to continue, and you're welcome to take the time you need to decide what feels right for you.

You can book your complimentary consultation online through our secure Jane booking system by selecting a time that works for your schedule.

Getting started is simple. You can book a complimentary 15-minute consultation online through our secure Jane booking system at a time that works for you.

The consultation gives us an opportunity to discuss what brings you here, answer any questions you may have, and explore whether Oria Collective feels like the right fit.

If we decide to move forward together, we'll schedule your first therapy appointment and discuss the approach that best supports your goals.

If you have questions before booking, you're always welcome to get in touch.

Your first session is an opportunity to slow down and begin making sense of what brings you here. We'll talk about what you've been experiencing, what feels most important to you, and what you hope might be different.

I'll ask questions to better understand your experiences, relationships, strengths, and goals. Together, we'll begin developing an understanding of what's happening beneath the surface and discuss an approach that feels thoughtful, collaborative, and tailored to your needs.

There is no expectation to have everything figured out before you arrive. We simply begin where you are.

There may also be space to explore some initial ideas or strategies that could help you feel more grounded as you move forward.

No. You don't need to have the right words, a clear plan, or everything figured out before your first session.

Simply coming as you are is enough. We'll begin with what brings you here, take the time to understand your experiences, and move at a pace that feels comfortable for you.

Individual therapy sessions for teens and adults $180 per session.

Couples and parent/family sessions are $195 per session.

Oria Collective also offers a complimentary 15-minute consultation for new clients.

Payment is due at the time of your appointment. We accept credit card payments through our secure Jane booking system, as well as e-Transfer if preferred.

Yes. A receipt is provided following each session for services delivered by a Registered Social Worker (MSW, RSW), which can be submitted to your insurance provider for reimbursement.

Many extended health benefit plans include coverage for Registered Social Workers, although coverage varies by provider. We encourage you to check with your insurance company to confirm your eligibility and level of coverage before your first appointment.

If you have questions about receipts or insurance coverage, we're happy to help where we can.

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice whenever possible.

Appointments cancelled with less than 24 hours' notice, or missed appointments, are billed at the full session fee.

We understand that unexpected situations can arise. If an emergency prevents you from attending your appointment, please get in touch as soon as you can.

There is no set number of sessions. The length of therapy depends on your goals, the concerns you're bringing, and the pace that feels right for you.

Some people come for support around a specific challenge or life transition and find that a shorter course of therapy meets their needs. Others choose to work together for longer as they deepen their understanding, strengthen relationships, or work toward more lasting change.

We'll regularly check in about how therapy is going, what's feeling helpful, and whether your goals or needs have changed. The process is collaborative, and you'll never be expected to continue longer than feels right for you.

Yes. Your privacy is important, and what you share in therapy is kept confidential in accordance with professional standards and legal requirements.

At the beginning of our work together, we'll review the limits of confidentiality—including the rare situations where information may need to be shared to protect your safety or the safety of others—so you'll know exactly what to expect and have the opportunity to ask any questions.

Yes. Oria Collective offers both virtual and in-person therapy.

Virtual sessions are provided securely through Jane and are available to clients across Ontario. You can join from the privacy and comfort of your home using a computer, tablet, or smartphone.

If you prefer to meet in person, appointments are also available in Ottawa.

No. Oria Collective is not an emergency or crisis service.

If you are in immediate danger or believe you may be at risk of harming yourself or someone else, call 911, go to your nearest emergency department, or contact your local crisis service for immediate support.

If you are experiencing emotional distress but are not in immediate danger, please reach out to an appropriate crisis support service or healthcare provider for assistance.